Return Service

  1. Return Eligibility

Thank you for shopping at lyzetta.shop. We strive to provide our users with an excellent shopping experience. If you are not entirely satisfied with the items you have received, you may request a return or refund, provided that the following conditions are met.

Generally, users may submit a return request within 30 days of receiving their items. Returned items must remain in an unused condition, and—to the extent possible—should retain their original packaging, accessories, and relevant tags intact. If an item shows obvious signs of use, is damaged, or is missing original accessories, this may affect the processing of your return request.

  1. Return Request Process

To request a return, please first contact our customer service team using the contact methods provided on the lyzetta.shop website. Please include your order number and a brief explanation of the reason for the return. Once our customer service team has verified that the return conditions are met, they will provide you with further return instructions and the return shipping address.

  1. Return Information

Address: 2306 Elsinore Ave Apt 2, Baltimore MD 21216

Phone: +1 8129757445

Email: lakeir@lyzetta.shop

Please do not ship items back directly before receiving a return confirmation from us, to avoid any unnecessary shipping complications.

When shipping items back, we recommend that users retain the shipping tracking number or proof of shipment for reference, should it be needed later.

  1. Refund Processing

Once the returned items have been successfully delivered to us and inspected to confirm they meet the return criteria, we will begin processing your refund. Refunds are typically issued via the original payment method—for example, credited back to the original payment account or payment channel used for the purchase.

Refund processing typically takes several business days; the actual time it takes for the funds to appear in your account may vary depending on the processing procedures of your bank or payment institution.

If an item is damaged during transit, or if the item you received does not match your order, we recommend that you contact the lyzetta.shop customer service team as soon as possible. Please provide relevant photos to illustrate the issue, and we will assist you in resolving the problem based on the specific circumstances.

  1. Special Circumstances

If a return is necessitated by factors such as an incorrect shipping address provided by the user, refusal to accept the package, or other reasons unrelated to product quality, the user may be required to bear the associated shipping costs. Specific details will be determined based on the order information and shipping records. lyzetta.shop reserves the right to interpret and update its Return and Refund Policy within reasonable limits.